Care Guides
How to choose home care in Ontario
Four practical steps, from working out what’s needed to comparing private providers fairly.
Care you can see. Support you can trust.
Professional home care for families.
Reliable healthcare staffing for organizations.
Whether it’s a parent who wants to stay in the home they love, or a care team that needs a shift covered, we bring screened professionals, care coordination and visit records together across Ontario.
Care backed by professional standards
- BBB AccreditedA+ rating (Better Business Bureau profile)
- Licensed in OntarioTemporary help agency THA-0000009693
- Fully insuredWith WSIB coverage
- Professional screeningCredentials and references checked
- Visits on recordElectronic visit verification for home care
How can Tap’N’Care help you today?
Support that helps people stay at home, on their own terms.
Private home care that fits the person and the household. Our caregivers help with the everyday things that make life at home possible, and give families room to breathe.
- Staying independent at home
- Personal care: bathing, dressing, grooming
- Safety and mobility around the house
- Companionship and daily routines
- Respite for family caregivers
- Nursing support, where available
- Dementia care at home
Getting care shouldn’t be complicated.
Most families come to us in the middle of something. We keep the first steps short and personal.
Step 1: Tell us what you need
Send a short request with a few details about who needs support and when. We’ll get back to you as soon as possible.
Step 2: We understand your care needs
A team member follows up and arranges the right consultation or assessment, to talk through routines, preferences and what matters most.
Step 3: We coordinate the right support
We match caregivers to the plan and arrange visits around the household’s schedule.
Step 4: Stay connected as care continues
Visits are checked in and out with electronic visit verification, which you can see in the app, and we adjust the plan as needs change.
Connected care
Care doesn’t end when the caregiver leaves.
When you can’t be there, you still want to know care happened. Our caregivers come first. The technology makes their work visible and keeps everyone on the same page.
See when care starts and ends
Caregivers check in and out with electronic visit verification (EVV), and families can see the check-in and check-out information in the Tap’N’Care app.
Know who is coming
See profile information about your assigned caregiver before they arrive, and request care through the app in advance or at short notice.
People who stay in touch
We check in regularly with families and caregivers, supervise the work and act on feedback, so small concerns don’t become big ones.
How we check the people who care for your family.
Everyone is interviewed, police-checked and credential-checked before approval. Then we stay involved.
Vulnerable Sector Check
A police Vulnerable Sector Check is required and verified before anyone is approved.
Credentials verified at the source
PSW certificates are checked with the issuing school. RPN, RN and NP registration is verified with the College of Nurses of Ontario.
References by conversation
We speak with past employers or supervisors about how a person works, rather than relying on letters alone.
Onboarding, then ongoing support
Workers complete Tap’N’Care onboarding and orientation. After that, we check in regularly, supervise and act on feedback.
Fully insured, with WSIB coverage. Ontario Temporary Help Agency Licence THA-0000009693. See our full screening process.
Paying for care
You may already have health benefits that can help.
Depending on your plan, eligible home-care services may be covered through extended health benefits.
We’ll help you understand what documentation your plan may require. For GreenShield, we can submit eligible claims directly where your plan and the service permit.
Provider relationships
- GreenShieldDirect submission of eligible claims, where the member’s plan and service permit
- Canada LifeProvider relationship through providerConnect. Requirements depend on the member’s plan
Coverage and claim requirements depend on each member’s own plan. These relationships are not an endorsement by the insurer, and Tap’N’Care can’t guarantee coverage or reimbursement.
For healthcare organizations
Reliable staffing when care can’t wait.
Personal support and nursing professionals for long-term care, retirement homes, hospitals and other healthcare settings across Ontario.
- PSWPersonal Support Worker
- RPNRegistered Practical Nurse
- RNRegistered Nurse
- NPNurse Practitioner
Settings we support
- Long-term care homes
- Retirement residences
- Hospitals
- Clinics and other healthcare settings
What you can expect
- Shifts broadcast to qualified, approved workers through the Tap’N’Care app
- Screened professionals: Vulnerable Sector Check, credentials and references verified
- Electronic check-in and check-out, with digital timesheets
- Single shifts or ongoing coverage, with rates confirmed in writing
- Fully insured, with WSIB coverage
Care & Thrive
From learning to employment.
Skills that open doors. Care & Thrive is our program for practical, non-clinical skills and workplace readiness. It is not a clinical training program.
- Workplace readiness
- Digital skills
- Practical workplace tools
- Communication
- Professional development
Stage 1: Learn
Practical, non-clinical learning with clear goals.
Stage 2: Build skills
Digital, communication and workplace skills you can use right away.
Stage 3: Build confidence
Hands-on practice with workplace tools, including app and software testing where applicable.
Stage 4: Prepare for work
Put new skills to work as you prepare for employment opportunities.
Upcoming sessions
New session dates will be posted here. Register your interest and we’ll let you know when the next session opens.
Helpful resources for care decisions.
Plain-language guides for families weighing their options.
Care Guides
PSW, RPN or RN: who does your family need?
What each role does in Ontario, and how to match the right professional to the care needed.
Insurance & Paying for Care
How home-care benefits and insurance may work
Extended health plans vary. The questions to ask your insurer, and the documents a claim usually needs.
Not sure where to start?
Tell us what you need. We’ll help you work out the next step.
Prefer to talk? Call 647-277-6232 or WhatsApp 416-805-1966.